Help and feedback
Quiet Ko Support
Troubleshoot account access, invitations, games, notifications, scoring, safety reports, and app issues.
Last updated August 21, 2026
Account access
- Use Forgot password from the sign-in screen, then open only the newest reset email.
- If an email link has expired, return to Quiet Ko and request a new one instead of reusing the old link.
- Never send support your password, one-time code, access token, or full sign-in link.
Invitations and games
- Open the complete invitation link and sign in with the account that should join the game.
- If a game looks stale, reconnect and reopen it from Games before repeating an action.
- Include the game ID when asking about a move, clock, scoring, takeback, or result. The ID appears in the game URL on the web.
Notifications
Check Quiet Ko’s notification settings and your operating-system or browser permission. Browser notifications must be enabled separately on each browser. The in-app inbox keeps turn, invite, friend, and game updates even when push is off.
Report a problem
Email support@quietko.com with the device or browser, app version if known, the steps that led to the problem, what you expected, what happened, and a screenshot when useful. Remove private information before attaching anything.
Safety and conduct
Use the in-product block and report controls for another player’s profile, messages, or game conduct. Blocking prevents future matching, invitations, and chat. For an immediate threat outside Quiet Ko, contact the appropriate local emergency service.
Still have a question?
Contact Quiet Ko support and include only the details needed to investigate.
support@quietko.com